Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.
Key operational responsibilities
Monitor daily branch operational activities.
- Review documentation and operational controls.
- Ensure timely processing of disbursement, renewal, and closure requests.
- Track operational MIS and productivity reports.
- Coordinate with audit, risk, and compliance teams.
- Support resolution of customer escalations.
- Monitor branch-level discrepancies and exceptions.
Conduct process training for branch teams.
Skills Required -
Strong operational and analytical skills.
- Knowledge of gold loan lifecycle management.
- Team coordination and process management.
MIS reporting and audit handling capability.
