Specialist, Client Service Management II
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Specialist, Client Service Management II to join our Asset Servicing, Client Experience team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Serve as a primary point of contact for internal stakeholders, delivering world‑class client service across Asset Servicing and other lines of business
- Leverage AI-enabled insights to anticipate client needs, drive service excellence, strengthen risk and control adherence, and continuously improve client outcomes and operational efficiency
- Participate in implementing end‑to‑end data and AI pipelines that integrate client, operational, and product data to enable actionable insights for clients and internal stakeholders, ensuring data quality, lineage, and applying responsible AI and model governance practices
- Monitor smooth service delivery for global clients, support process improvement and automation initiatives, and assist with service governance reporting and general administration tasks
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or higher is required
- Sound knowledge and hands-on experience with Power Platforms (Power Apps, Power BI, and BI infrastructure)
- 6+ years in the investment banking industry with a strong understanding of financial domain concepts
- Adherence to internal control, reporting, and compliance guidelines
- Proficiency in MS Office tools (Excel, PowerPoint)
- Analytical and problem-solving skills, with the ability to interpret complex data sets and generate actionable insights
- Excellent communication skills, capable of conveying data-driven insights to both technical and non-technical audiences
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
