Job Summary
iBELL is looking for a proactive IT Support Executive to manage day-to-day IT operations across the organization. The ideal candidate will have hands-on knowledge of both software and hardware troubleshooting, and will be responsible for ensuring smooth functioning of systems, networks, and office IT infrastructure.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, printers, and other office IT equipment
- Troubleshoot hardware issues (system boot failures, printer/scanner faults, networking devices, peripherals, etc.)
- Install and manage software applications, OS updates, and licensing (Windows, MS Office, antivirus, etc.)
- Set up and maintain LAN/Wi-Fi networks, routers, and switches within the office
- Provide first-level technical support to employees across departments
- Manage user accounts, email setup, and access permissions
- Maintain IT asset inventory (systems, accessories, licenses)
- Coordinate with vendors for repairs, AMC, and procurement of IT equipment
- Ensure data backup and basic cybersecurity practices are followed
- Support setup of biometric attendance systems, CCTV, or other office electronic systems (if applicable)
- Maintain documentation of IT issues, resolutions, and recurring problems
Required Skills & Qualifications
- Diploma/Degree in IT, Computer Science, Electronics, or related field
- 1–3 years of relevant experience in IT support (freshers with strong technical knowledge may also apply)
- Good working knowledge of computer hardware (assembly, troubleshooting, upgrades)
- Proficiency in Windows OS installation, software troubleshooting, and basic networking
- Familiarity with printers, scanners, biometric devices, and office peripherals
- Basic understanding of LAN setup, IP configuration, and Wi-Fi troubleshooting
- Good communication skills (Malayalam and English)
- Ability to work independently and manage multiple support requests
Preferred (Added Advantage)
- Knowledge of server/domain basics
- Experience with CCTV or biometric system installation
- Basic knowledge of MS Excel for asset tracking/reporting
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
