HR CONTACT:-62321 03058
Krishna Honda KORBA CG – Service Manager (Job Responsibilities)
Manage the overall operations of the service workshop.
Ensure high customer satisfaction and deliver an excellent service experience.
Monitor daily workshop productivity and service performance.
Lead, train, and motivate the service team to achieve business targets.
Plan and allocate repair jobs efficiently to technicians.
Ensure timely delivery of vehicles as per committed timelines.
Maintain service quality standards and manufacturer guidelines.
Handle customer complaints and provide effective resolutions.
Monitor workshop revenue, profitability, and cost control.
Achieve monthly service, spare parts, and labor sales targets.
Coordinate with the parts department to ensure spare parts availability.
Ensure proper maintenance and utilization of workshop equipment.
Monitor technician productivity and implement performance improvement plans.
Maintain accurate service records and prepare MIS reports.
Ensure compliance with safety, quality, and company policies.
Conduct regular team meetings and performance reviews.
Develop customer retention strategies and increase repeat business.
Monitor warranty claim processing and ensure compliance with company procedures.
Coordinate with OEM representatives for audits, training, and service updates.
Maintain cleanliness, discipline, and operational efficiency within the workshop.
Drive continuous process improvement to enhance customer experience and business performance.
Support dealership management in achieving overall after-sales business objectives.
Work Location: In person
