Training Manager

Job details

About Us

Nirvasa is a New-Age Ayurveda brand, blending ancient traditions with modern science. Through AI-driven

assessment and evidence-based products, it delivers personalized wellness solutions, empowering individuals to

achieve balanced health with transparency, innovation, and holistic care.

Website : http://nirvasa.com

Instagram : http://instagram.com/nirvasa_official

Linkedin : http://linkedin.com/company/nirvasa-healthcare/mycompany

Roles and Responsibility:

 Lead and manage L&D team across Gurugram and New Delhi sites

 Design and track L&D personnel KPIs and KRAs

 Build team efficiency

 Align training calendar catering to operations requirement

 Create end to end training plan for resources with set performance tracking measures

 Responsible for design, develop and implement learning strategies

 Responsible for managing training programs

 Design and deliver training programs (when required)

 Assess employee development needs (for various operations role), conduct thorough TNI and TNA

 Develop and design NHT training modules and refresher training modules

 Responsible to prepare and present daily and monthly review of training team’s performance

 Define quarterly and yearly training planner

 Responsible to leverage new technology or methodology for content enhancement

 Design e-learning courses

 Responsible to create learning path for operations resources (from agent level to Senior Managers)

Candidate Requirement:

 Graduate with minimum 6 years of experience in L&D

 Minimum 3 years of experience in team management, preferably leading a team of trainers

 TTT certified

 Should be comfortable working in a domestic contact center set-up

 Should have an aptitude to handle resources of varied skill-sets

 Proven track record of successfully managing efficiency gain projects for L&D