Job Title: Customer Support Executive - Voice Process
Location: Technopark, Trivandrum
Experience: 1-3 years
Shift: Rotational (Willingness to work in any shift, in a 24/7 environment, and a hybrid work model)
Qualification: Graduation in any stream
Job Summary: Phykon is seeking a qualified Customer Support Executive to manage a team of representatives who provide exceptional customer service and after-sales support. The ideal candidate will streamline administrative procedures, ensure smooth information flow, and support business operations effectively.
Responsibilities:
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Plan, coordinate, and manage day-to-day administrative procedures and systems, devising ways to streamline processes.
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Ensure smooth and adequate information flow within the company to facilitate business operations and support the team as needed.
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Schedule, reschedule, and cancel appointments as required.
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Provide virtual assistant support.
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Handle email correspondence and maintain accurate and up-to-date records.
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Assist proactively in data entry and upkeep of necessary platform dashboards.
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Collaborate with internal and external teams to understand meeting objectives and develop comprehensive plans to ensure successful outcomes.
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Stay updated on industry trends and developments, collaborating with various departments for streamlined operations.
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Maintain a pleasant working environment for the team.
Requirements:
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Bachelor's degree in any field.
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1-3 years of experience in providing excellent customer service.
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Ability to effectively manage multiple tasks simultaneously and take on additional responsibilities.
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Proficient in making presentations and writing emails, memos, etc.
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Knowledge of CRM systems.
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Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
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Excellent verbal and written communication skills in English.
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Experience in the travel industry (booking excursions, flights, hotels, and arranging transport) is preferred or an added advantage.
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Computer or laptop with USB headset and fast, reliable internet connection.
Join Phykon and be a part of our dynamic team, delivering outstanding customer service and support. Apply now!
