Candidate Skill:
Salesforce (SFDC), L2 Support, Incident Management, Troubleshooting, User Management, SOQL, CRM, ITIL, Service Cloud/Sales Cloud
Job Description:
We are looking for an SFDC L2 Support Analyst to provide second-level support for Salesforce applications. The role involves handling incidents, troubleshooting issues, managing user requests, and ensuring smooth system operations while collaborating with L1 support and development teams. Key Responsibilities: Provide L2 support for Salesforce (SFDC) applications Troubleshoot and resolve incidents, defects, and user issues Handle service requests, configurations, and user access Monitor system performance and ensure availability Work with L1 support and escalate complex issues when required Maintain documentation and support processes Ensure adherence to SLAs and support standards Required Skills (1 line): Salesforce (SFDC), L2 Support, Incident Management, Troubleshooting, User Management, SOQL, CRM, ITIL, Communication Experience: 1–3 years of experience in Salesforce support or CRM support Preferred Qualifications: Salesforce Admin certification Experience with Service Cloud/Sales Cloud Basic knowledge of Apex and Lightning
