Meditrina Hospital, Kollam, a leading NABH Accredited Multi-Specialty Hospital, is looking for an enthusiastic and result-oriented Tele Calling Executive to strengthen our patient engagement and appointment coordination team.
Key Responsibilities
- Handle inbound and outbound patient calls professionally and courteously.
- Promote hospital services, health packages, specialist consultations, and healthcare programs.
- Schedule, confirm, and reschedule patient appointments.
- Follow up with prospective and existing patients to improve appointment conversions.
- Maintain accurate call records and patient interactions using telecalling software.
- Coordinate with clinical and non-clinical departments to ensure seamless patient communication.
- Address patient queries and provide appropriate information regarding hospital services.
- Achieve daily and monthly call targets while maintaining high standards of patient satisfaction.
Eligibility Criteria
- Bachelor's Degree in any discipline.
- Minimum 1–2 years of experience in telecalling within a hospital or healthcare institution is mandatory.
- Prior experience in healthcare marketing or patient relationship management will be an added advantage.
- Hands-on experience with telecalling and CRM software, preferably BitVoice, is essential.
- Excellent communication skills in Malayalam and English. Knowledge of Hindi or Tamil will be an added advantage.
- Strong interpersonal skills with a patient-centric approach.
- Good computer proficiency and documentation skills.
Desired Skills
- Excellent telephone etiquette.
- Persuasive communication and counselling skills.
- Ability to build rapport with patients.
- Strong follow-up and conversion abilities.
- Ability to work under targets and deadlines.
- Positive attitude, professionalism, and teamwork.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Professional growth opportunities.
- Supportive and dynamic work environment.
- Opportunity to work with one of Kerala's leading healthcare institutions.
Apply Now: Interested candidates may send their updated resume to: [email protected], or whatsapp to +91 9446523812
Subject: Application for Tele Calling Executive – Meditrina Hospital, Kollam
Pay: From ₹15,100.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
Education:
Experience:
- Tele Calling: 2 years (Required)
Language:
- Malayalam (Required)
- English (Required)
Location:
- Kollam, Kerala (Kollam) (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
