Job Summary
We are looking for a detail-oriented and proactive HR Assistant & CRM Assistant to support daily HR operations and manage customer data through the CRM system. The ideal candidate should be organized, tech-savvy, and capable of handling both employee-related and customer-related administrative tasks effectively.
This role is a combination of Human Resource support duties and Customer Relationship Management (CRM) responsibilities.
Key ResponsibilitiesHR Assistant Duties
- Assist in recruitment and selection processes, including job postings, screening resumes, and coordinating interviews.
- Maintain and update employee records (personal, attendance, leave, salary details).
- Assist in onboarding and offboarding activities.
- Support payroll preparation by compiling attendance, leave, and overtime data.
- Assist in preparing HR documents such as offer letters, appointment letters, and experience letters.
- Manage employee leave records and ensure policy compliance.
- Provide administrative support to the HR Manager.
- Handle basic employee queries related to HR policies, attendance, and benefits.
- Ensure all HR data is kept confidential and organized.
CRM Assistant Duties
- Maintain and update customer details in the CRM system accurately.
- Track customer interactions, follow-ups, and feedback.
- Generate reports from the CRM system (sales reports, customer status, follow-up reports).
- Assist the sales and service teams with customer data, reminders, and communications.
- Ensure data accuracy and consistency in the CRM.
- Handle basic customer queries and forward them to the relevant department when required.
- Support customer retention and satisfaction initiatives.Required Skills & Qualifications
- Bachelor’s degree in HR, Business Administration, or a related field (preferred).
- 1–3 years of experience in HR support or CRM administration.
- Basic knowledge of HR functions (recruitment, payroll support, attendance, leave management).
- Experience using CRM software and MS Office (Excel, Word, Email).
- Good communication and interpersonal skills.
- Strong organizational and time management abilities.
- Attention to detail and ability to manage multiple tasks.
- Ability to maintain confidentiality and professionalism.
Job Types: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
