Ecommerce Specialist & CRM
Location: Santacruz West, Mumbai (On-site)
Job Type: Full-time | Permanent
Experience: 1–3 years
About Curio Cottage
Curio Cottage is one of India's leading destinations for silver and fashion jewellery, known for its distinctive handcrafted designs and a legacy spanning over five decades. With a strong presence across retail stores and online marketplaces, we are looking for an Ecommerce Executive who is detail-oriented, proactive, and passionate about delivering a seamless online shopping experience.
Key Responsibilities
- Manage end-to-end order processing and fulfilment using Uniware/Unicommerce.
- Track orders, shipments, returns, cancellations, exchanges, and dispute resolution.
- Create and manage product listings across Shopify, Nykaa, Myntra, and other marketplaces.
- Maintain product catalogues, including descriptions, images, pricing, attributes, and inventory synchronisation.
- Coordinate with marketplace account managers for catalogue updates, campaigns, pricing, and issue resolution.
- Monitor stock availability and ensure inventory accuracy across all sales channels.
- Prepare Daily Sales Reports (DSR), MIS reports, and analyse fast-moving and slow-moving SKUs.
- Respond promptly and professionally to customer queries received via Instagram, WhatsApp, email, and other digital channels.
- Coordinate with logistics partners to ensure timely dispatch and delivery of orders.
Required Skills & Qualifications
- 1–3 years of experience in e-commerce operations.
- Hands-on experience with Shopify.
- Experience with Uniware/Unicommerce or a similar Order Management System (OMS).
- Familiarity with marketplace seller panels such as Nykaa & Myntra or similar platforms.
- Strong proficiency in Microsoft Excel
- Understanding of e-commerce logistics, order fulfilment, returns, and inventory management.
- Good written and verbal communication skills.
- Strong organisational skills with excellent attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
If you're passionate about e-commerce, enjoy solving operational challenges, and want to be part of a growing jewellery brand, we'd love to hear from you.
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
