Job Title: Telecaller -Service Operations
Company: PM Electronics Pvt. Ltd. (OPPO)
Department: Service Center
Location: Koregaon Park, Pune
Experience: 1–3 Years
The Tele-caller is responsible for proactively following up with customers throughout the service journey to improve customer experience, increase NPS participation, reduce pending service cases, and ensure service process compliance. The role also supports service centers through outbound calling, record verification, data accuracy, and operational coordination.
Key Responsibilities:
1. Customer Follow-up
· Conduct outbound calls for: Pending Pickup, Pending Delivery, Open Work Orders, Part Pending Cases, No Contact Customers & Device Ready for Collection.
· Ensure customers receive timely service updates.
· Escalate unresolved issues to the respective Service Center or RSM.
2. NPS Improvement
· Increase NPS Response Rate through customer-engagement.
· Encourage genuine customer participation after service completion.
· Follow OEM calling guidelines.
· Ensure no manipulation or coaching of customer feedback.
3.Daily Calling Report - Monitor daily calling, Productivity, call outcomes, and pending follow-ups
Qualification:
· 1-2 years of exp in Telecom industry.
· Any graduate
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
