Key Responsibilities
- Manage and lead the patient calling team for US healthcare processes.
- Monitor daily calling performance, productivity, and quality metrics.
- Train, guide, and motivate team members to achieve targets.
- Handle escalations and ensure proper patient communication standards.
- Prepare daily and weekly performance reports.
- Coordinate with operations and quality teams for process improvements.
- Ensure HIPAA compliance and company policies are followed.
- Maintain team attendance, shrinkage, and performance tracking.
Requirements
- Experience in US healthcare voice process or patient support process.
- Strong leadership and team handling skills.
- Good communication and problem-solving abilities.
- Knowledge of appointment scheduling, insurance verification, or patient coordination is preferred.
- Ability to work in night shifts.
Skills Preferred
- Team Management
- International Voice Process
- Patient Handling
- Reporting & MIS
- Performance Management
- Healthcare Process Knowledge
Pay: ₹50,000.00 - ₹120,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
