Job Title: Technical Support Executive
Location: Goregaon
Budget: 15000-25000
Experience: 0-2yrs
Job Description:
We are looking for a Technical Support Executive to provide software and technical support to clients through phone, email, and chat. The candidate will be responsible for troubleshooting issues, resolving customer queries, and ensuring timely issue resolution.
Key Responsibilities:
- Diagnose and resolve software and technical issues
- Provide support via phone, email, and remote tools
- Escalate complex issues to the appropriate teams
- Maintain accurate records of issues and resolutions
- Follow up with customers to ensure satisfaction
- Prepare reports and technical documentation
Requirements:
- Bachelor's degree in BCA, BSc-IT, BA, or related field
- Knowledge of help desk software and remote support tools
- Ability to multitask and meet deadlines
- Strong customer service and troubleshooting skills
interested candidate can apply on this number 8657286846
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Work Location: In person
