Location: Lonavala, Maharashtra
Reports To: Owners / Managing Director
Position Summary
The General Manager is responsible for the overall leadership, profitability, guest satisfaction, and operational excellence of the resort. The role oversees all departments including Front Office, Housekeeping, Food & Beverage, Spa, Engineering, Sales & Marketing, Finance, Human Resources, and Guest Relations to ensure exceptional guest experiences and sustainable business growth. (LinkedIn)
Key Responsibilities1. Resort Operations
- Oversee daily operations of the resort and spa.
- Ensure smooth functioning of Front Office, Housekeeping, F&B, Spa, Maintenance, and Security.
- Maintain luxury hospitality standards across all guest touchpoints.
- Ensure compliance with health, safety, and statutory regulations. (LinkedIn)
2. Guest Experience Management
- Drive high guest satisfaction and online reputation scores.
- Personally handle VIP guests and major guest concerns.
- Monitor guest feedback and implement service improvements.
- Ensure personalized experiences for leisure, wedding, and corporate guests. (LinkedIn)
3. Financial & Revenue Management
- Prepare and manage annual budgets.
- Monitor P&L, GOP, EBITDA, occupancy, ADR, and RevPAR.
- Implement revenue enhancement and cost-control strategies.
- Optimize departmental productivity and profitability. (LinkedIn)
4. Sales & Marketing
- Work with sales and marketing teams to increase occupancy and revenue.
- Develop corporate, travel agent, wedding, and MICE business.
- Build partnerships with tourism operators and local businesses.
- Represent the resort at industry events and networking forums. (LinkedIn)
5. Team Leadership
- Recruit, train, mentor, and retain department heads and key staff.
- Establish performance goals and conduct periodic reviews.
- Foster a culture of service excellence, accountability, and teamwork.
- Ensure employee engagement and retention. (LinkedIn)
6. Spa & Wellness Oversight
- Supervise spa operations and wellness programs.
- Drive spa revenue through packages and guest engagement initiatives.
- Ensure treatment quality, hygiene standards, and guest satisfaction. (Foundit)
7. Strategic Planning
- Develop long-term growth strategies.
- Analyze market trends and competitor activities.
- Identify opportunities for expansion, new services, and guest experiences.
- Lead annual business planning and forecasting exercises. (LinkedIn)
Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field.
- MBA preferred.
- 10–15 years of hospitality experience.
- Minimum 5 years in a Resort Manager, Resident Manager, Operations Manager, or General Manager role.
- Experience in luxury resorts, destination properties, or spa resorts preferred. (LinkedIn)
Key Skills
- Resort Operations Management
- Revenue & Profitability Management
- Budgeting and Financial Analysis
- Guest Experience Management
- Leadership & Team Development
- Sales & Marketing Strategy
- Event, Wedding & MICE Operations
- Spa & Wellness Operations
- Crisis Management and Problem Solving
- PMS Systems (Opera, IDS, etc.) (LinkedIn)
KPIs / Success Metrics
- Occupancy %
- ADR (Average Daily Rate)
- RevPAR
- GOP & EBITDA achievement
- Guest Satisfaction Scores
- Online Review Ratings
- Employee Retention
- Spa Revenue Growth
- Wedding and Corporate Event Revenue (LinkedIn)
Pay: ₹100,000.00 - ₹120,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
