JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities1. Soft Services Operations ManagementSupervise daily housekeeping, janitorial, and cleaning activities
Ensure high standards of cleanliness, hygiene, and presentation across the facility
Monitor and manage pantry services, consumables, and supplies
Oversee pest control and landscaping activities
2. Vendor ManagementCoordinate with housekeeping agencies, pest control vendors, and other service providers
Ensure vendors meet contractual obligations and service level agreements (SLAs)
Conduct regular audits and performance reviews of vendors
Manage invoices, billing, and vendor documentation
3. Quality & ComplianceImplement and monitor cleaning schedules and SOPs
Conduct periodic inspections and audits for hygiene and cleanliness
Ensure compliance with safety, health, and environmental standards
Maintain records of inspections, compliance reports, and corrective actions
4. Manpower ManagementSupervise housekeeping staff, supervisors, and support teams
Plan shift schedules, manpower allocation, and attendance
Provide training on best practices, hygiene standards, and safety procedures
Handle staff discipline, performance evaluation, and motivation
5. Inventory & Cost ControlTrack consumption of cleaning materials and pantry supplies
Maintain stock levels and avoid wastage
Prepare budget estimates and control operational costs
Raise purchase requests and track procurement
6. Client & Stakeholder CoordinationAddress client complaints and service requests promptly
Maintain strong relationships with internal stakeholders
Conduct regular review meetings with clients and vendors
Ensure customer satisfaction and continuous improvement
7. Health, Safety & Environment (HSE)Ensure all soft services follow safety guidelines
Promote safe work practices among staff
Conduct safety drills and comply with HSE audits
Ensure proper waste segregation and disposal
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
