POSITION SUMMARY
The On-Site Support Engineer is the primary technical and liaison link between the customer’s production floor and the internal manufacturing ecosystem. This role requires an agile, solution-oriented professional responsible for the installation, periodic calibration, and continuous process improvement of high-precision Fixtures used in Electronic Gadget Manufacturing.
CORE RESPONSIBILITIES
1. Process Improvement & Feedback Loop
- DFM/DFA Feedback: Provide systematic periodic feedback to the internal Manufacturing Unit based on on-site performance data to improve Design for Manufacturing (DFM) and Assembly (DFA).
- Reliability Enhancement: Analyze recurring technical issues or component failures to suggest design or material changes, enhancing the long-term reliability of supplies.
- Root Cause Analysis (RCA): Document on-site "Lessons Learned" and collaborate with the production team to implement permanent corrective actions in the manufacturing process.
2. Periodic Calibration & Metrology
- Standardized Calibration: Execute periodic calibration schedules to ensure dimensional accuracy and repeatability
- Instrumentation: Proficiency in using CMM reports, 3D scanners, and laser trackers to validate fixture geometry against original design specifications.
3. Technical Liaison & Issue Resolution
- Ecosystem Coordination: Act as a high-speed bridge to the Internal Manufacturing Unit, suppliers, and sub-contractors to expedite spare parts or design modifications.
- Downtime Reduction: Drive the rapid identification and resolution of mechatronic failures to ensure "Zero Downtime" on the customer’s production line.
4. Customer & Interpersonal Management
- Customer Interface: Maintain professional, transparent communication with customer engineering heads. Handle Customer Audits and ensure 100% closure of audit points.
- Agile Problem Solving: Provide "solution-oriented" support in challenging environments, performing quick mechanical or PLC adjustments as required.
TECHNICAL & SOFT SKILLS
1. Education & Experience
- Qualification: B.E. / B.Tech / Diploma in Mechatronics, Electrical, or Mechanical Engineering.
- Experience: 4–7 years in field support, commissioning, or quality/process engineering for automated fixtures.
2. Core Competencies
- Analytical Skills: Ability to translate field failures into technical process improvements for the manufacturing plant.
- Communication: Exceptional interpersonal skills to liaise effectively between sub-contractors, internal production units, and customer stakeholders.
- Technical Breadth: Proficiency in reading 3D CAD models, PLC logic (Delta/Siemens/Mitsubishi), and electrical/pneumatic schematics.
KEY PERFORMANCE INDICATORS (KPIs)
- Process Optimization: Number of design/process improvements implemented based on field feedback.
- Supply Reliability: Reduction in the frequency of "Repeat Issues" across new fixture batches.
- Calibration Compliance: 100% adherence to the periodic calibration schedule.
- Audit Success: Timely closure of all points raised during customer site inspections.
