We are looking for a proactive and customer-focused L1 Support Engineer to join our IT Support team. The ideal candidate will be responsible for providing first-level technical support, troubleshooting hardware and software issues, and ensuring timely resolution of user requests. This is an excellent opportunity for fresh graduates looking to start a career in IT Support. L1 support engineers typically serve as the first point of contact, resolve common technical issues, and escalate complex incidents when needed.
Key Responsibilities
- Provide first-level technical support via phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, printer, and network-related issues.
- Install, configure, and troubleshoot Windows operating systems and desktop applications.
- Create, update, and close support tickets while maintaining accurate documentation.
- Escalate unresolved technical issues to L2/L3 support teams.
- Assist users with password resets, email configuration, VPN connectivity, and software installations.
- Monitor incidents and ensure timely resolution within SLA.
- Maintain IT asset inventory and system documentation.
- Support remote users using remote desktop tools.
- Deliver excellent customer service while following IT policies and procedures.
Required Skills
- Basic knowledge of Windows OS and Microsoft Office.
- Understanding of computer hardware, networking, and troubleshooting.
- Familiarity with ticketing tools (ServiceNow, Jira, Freshservice, or similar) is an advantage.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Ability to work in rotational shifts if required.
- Customer-oriented attitude and willingness to learn.
Qualifications
- Bachelor's Degree in B.Tech/B.E., BCA, B.Sc. (Computer Science/IT), MCA, or equivalent.
- Freshers are welcome to apply.
- IT certifications such as CompTIA A+, Microsoft, CCNA, or ITIL Foundation are an added advantage.
Preferred Skills
- Basic knowledge of Active Directory.
- Basic understanding of TCP/IP, LAN/WAN, VPN, and Wi-Fi troubleshooting.
- Knowledge of Remote Desktop tools.
- Familiarity with ITIL processes.
Benefits
- Competitive salary.
- Performance-based incentives.
- Health insurance.
- Paid training and certification support.
- Career growth opportunities.
- Friendly and collaborative work environment.
Pay: From ₹15,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
