Job Title: Front Office Executive
Location: CHENNAI
Reports to: Front Office Manager / General Manager
Job Summary
The Front Office Executive is the first point of contact for all guests and plays a vital role in delivering a warm, welcoming, and memorable experience. This role involves handling reservations, guest check-ins and check-outs, managing queries, and ensuring smooth front desk operations while reflecting the resort’s brand values.
Key Responsibilities
- Guest Relations & Service
- Welcome and greet guests with warmth and professionalism.
- Handle check-in and check-out procedures efficiently.
- Anticipate guest needs and provide solutions proactively.
- Coordinate special guest requests such as romantic setups, group arrangements, or celebrations.
- Reservations & Coordination
- Manage room bookings via phone, email, and OTAs (Online Travel Agencies).
- Maintain accurate records of reservations and cancellations.
- Coordinate with housekeeping and F&B teams for guest requirements.
- Communication & Administration
- Answer incoming calls and respond to emails promptly.
- Provide information about resort facilities, activities, and local attractions.
- Maintain cash floats, process payments, and generate invoices.
- Update guest feedback logs and escalate issues when necessary.
- Brand Experience
- Represent the resort’s brand in every interaction.
- Ensure the front desk area is tidy, organized, and aesthetically aligned with the property’s theme.
- Upsell resort activities, spa services, and dining experiences.
Qualifications & Skills
- Strong communication skills in English; knowledge of Kannada/Hindi is a plus.
- Proficient in MS Office and hotel management software (IDS, Opera, or similar).
- Positive attitude, problem-solving skills, and customer-focused mindset.
- Well-groomed and presentable at all times.
Work Environment
- Boutique resort surrounded by scenic beauty and nature.
- Guest profile includes couples, families, and corporate groups.
- Role may require weekend and holiday shifts.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
