•Work closely with a cross-functional, dynamic, and multi-disciplinary team of both internal and external partners to develop the long and short-term vision for Ralph Lauren digital platforms & product features.
•Experience in various consumer technologies including e-commerce platforms, multilingual sites, content management, accessibility and site analytics, with constant focus on customer experience.
•Manage a global backlog of features with commercial partners and project management in an agile environment to meet key business objectives and operational needs.
•Work cross-functionally as the primary liaison between commercial business owners, user experience partners and the technical team, establishing subject matter expertise and engaging in all project phases including discovery, requirements gathering, development, testing, launch and iteration of new and current platforms, features and functionality.
•Collaborate closely with Solution and Technical Architects, Developers, Analysts, and Project Managers to define detailed requirements that provide clarity to complex problems as well as execute against plans to deliver functionality and outstanding performance.
•Define and monitor key performance indicators to analyze performance and measure success against goals, in turn identifying opportunities for improvement and growth.
•Act as the Consumer Technology team representative to commercial partners, communicating well-crafted, fact-based information to leadership for decisions on functionality and to maintain alignment.
•Ensure end users have the training and documentation required to efficiently manage new features.
•Develop comprehensive knowledge of Ralph Lauren’s customer and business while maintaining an awareness of competitive products and industry trends to continually inform product direction.
•Actively participate, engage, and lead initiatives that help further the product management practice at Ralph Lauren.
