Are you someone who naturally loves helping people and turning challenging situations into positive experiences? We are looking for an energetic Customer Support to anchor our customer care desk. If you have a knack for clear communication and a passion for advocacy, we want you on our team.
What You Will Do
- Connect daily with our community across phone, messaging apps, and email, delivering warm, reassuring support.
- Take ownership of customer questions, untangle technical hiccups, and guide users toward straightforward answers.
- Partner closely with our product and tech teams to flag bugs, share user feedback, and fast-track difficult cases.
- Keep our CRM organized by logging notes, tracking open inquiries, and following up to ensure complete satisfaction.
Requirements
- 0-3 years spent in customer success, client relations, hospitality, or a fast-paced support setting.
- Natural conversationalist with a knack for writing clearly, concisely, and warmly.
- Solutions-oriented thinker who stays calm, creative, and composed when handling high-pressure moments.
- High school diploma or equivalent (any higher education or specialized communications training is a bonus).
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
- Do you have your own laptop?
Work Location: In person
