The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
The Analyst will support operational policy adherence programs, enforcement and governance activities along with Brand Protection process. These programs and activities are critical to strengthening overall Network Compliance performance, increasing customer satisfaction, timely and accurate closure to participant disputes and protecting the American Express brand.
Graduate/Postgraduate, additional certification like Business Management, Project Management, Data analytics, Risk/ Compliance, or related fields would be preferred, with 3+ years of relevant experience
Key Skills:
- Experience in Compliance, Risk Management, Audit, or Policy Governance preferred
Strong analytical and problem-solving skills with a structured, logical approach.
- People leadership skill in previous roles would be preferred.
- Ability to manage initiatives independently and support building processes and controls.
- Demonstrates risk and control mindset with focus on mitigation and audit readiness.
- Strong stakeholder management and communication skills.
- Experience with data and reporting tools (e.g., Power BI); working knowledge of SQL/Python is a plus.
- Demonstrates continuous improvement mindset with focus on automation and scalability.
- Knowledge of payments/network policies and lifecycle preferred.
- Learning agility and ability to adapt in a dynamic environment.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
