Job Title
Front Office Supervisor
Department
Front Office / Rooms Division
Reports To
Front Office Manager or Assistant Front Office Manager
Job Summary
The Front Office Supervisor is responsible for supervising front desk operations, ensuring smooth guest check-in and check-out procedures, handling guest concerns, coordinating with other departments, and leading front office staff to deliver exceptional guest experiences.
Key Responsibilities
- Supervise daily front desk operations.
- Monitor guest check-in and check-out processes.
- Ensure adherence to hotel policies, procedures, and service standards.
- Train, coach, and support front office associates.
- Handle guest complaints and resolve issues promptly.
- Assist with room allocation and occupancy management.
- Coordinate with housekeeping, reservations, and maintenance departments.
- Prepare daily reports and maintain accurate records.
- Monitor cash handling, billing, and payment procedures.
- Ensure VIP guests receive personalized service.
- Manage shift schedules and staff attendance.
- Support revenue optimization through upselling rooms and hotel services.
Required Qualifications
- Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
- 2–5 years of experience in hotel front office operations.
- Previous supervisory experience preferred.
- Knowledge of Property Management Systems (PMS) such as Opera PMS or IDS Next.
- Proficiency in Microsoft Office applications.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and conflict-resolution skills.
- Customer service orientation.
- Time management and multitasking abilities.
- Attention to detail and organizational skills.
- Ability to work in shifts, including weekends and holidays.
Key Performance Indicators (KPIs)
- Guest satisfaction scores.
- Check-in/check-out efficiency.
- Complaint resolution time.
- Upselling revenue achievement.
- Front office audit accuracy.
- Staff productivity and attendance.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
