Job Summary
We are seeking a proactive, detail-oriented, and customer-focused Sales Coordinator to join our textile manufacturing team specializing in Saree Manufacturing. The ideal candidate will coordinate with the Sales, Production, Planning, Dispatch, Quality, Stores, and Accounts departments to ensure seamless execution of customer orders from order receipt to final dispatch.
The candidate should possess excellent coordination, communication, documentation, and follow-up skills, along with strong knowledge of Microsoft Excel, ERP systems, and customer relationship management. Prior experience in the textile, fabric, saree, garment, or apparel manufacturing industry will be preferred.
Key ResponsibilitiesSales Order Management
- Receive, review, and process customer Purchase Orders (POs).
- Prepare Sales Orders and update them accurately in the ERP system.
- Verify product specifications, design numbers, colours, quantities, pricing, and delivery schedules.
- Ensure order confirmation and maintain complete order documentation.
Customer Coordination
- Serve as the primary point of contact for customers regarding order status, dispatch schedules, delivery timelines, and product inquiries.
- Maintain strong customer relationships through timely communication and professional service.
- Respond promptly to customer queries and coordinate issue resolution.
Production & Planning Coordination
- Coordinate with Production Planning and Manufacturing teams to ensure timely execution of customer orders.
- Monitor production progress and proactively address delays.
- Follow up with internal departments to meet committed delivery dates.
Dispatch & Logistics Coordination
- Coordinate with Dispatch and Logistics teams for timely shipment of finished goods.
- Track dispatch schedules, transportation details, and delivery status.
- Ensure all dispatch documentation is accurate and complete.
Inventory & Product Coordination
- Monitor finished goods inventory to support order fulfilment.
- Coordinate with Stores and Warehouse regarding stock availability.
- Assist in product allocation based on customer priorities.
Sample & Catalogue Management
- Coordinate preparation and dispatch of product samples, catalogues, and fabric swatches.
- Maintain records of sample requests and customer feedback.
Sales Documentation
- Prepare and maintain:
- Quotations
- Proforma Invoices
- Sales Orders
- Delivery Challans
- Tax Invoices
- Dispatch Documentation
- Customer Order Records
- Maintain organized digital and physical documentation.
ERP & Data Management
- Update customer master, product master, pricing, and order status in the ERP system.
- Ensure data accuracy and timely updates.
- Generate reports for management review.
MIS Reporting
- Prepare Daily, Weekly, and Monthly MIS reports including:
- Order Status Reports
- Pending Order Reports
- Dispatch Reports
- Sales Performance Reports
- Customer Follow-up Reports
- Order Ageing Reports
Payment Coordination
- Coordinate with the Accounts Department regarding outstanding payments and customer credit limits.
- Ensure payment clearance before dispatch, as per company policy.
Customer Complaint Resolution
- Coordinate with Quality Assurance, Production, and Sales teams to resolve customer complaints.
- Track complaint status and ensure timely closure.
Required Technical Knowledge
- Microsoft Excel (Advanced)
- Pivot Tables
- VLOOKUP / XLOOKUP
- IF Functions
- SUMIFS
- Data Validation
- Conditional Formatting
- Microsoft Word
- Microsoft Outlook
- ERP Software (TallyPrime, SAP, Oracle, or equivalent)
- Google Sheets
- Basic Power BI (Preferred)
Textile Industry Knowledge
Candidates with knowledge of the following will be preferred:
- Saree Manufacturing Process
- Textile Manufacturing
- Fabric Quality
- Yarn Types (Viscose, Polyester, Nylon, Cotton, Silk)
- Weaving Process
- Dyeing Process
- Printing Process
- Finishing Process
- Product Coding
- SKU Management
- Batch & Lot Tracking
- Colour Matching
- Quality Inspection Standards
- Packaging & Dispatch Procedures
Required SkillsTechnical Skills
- Sales Coordination
- Order Processing
- ERP Operations
- Excel Reporting
- Documentation Management
- MIS Reporting
- Inventory Coordination
- Dispatch Coordination
- Customer Relationship Management (CRM)
- Data Accuracy
Soft Skills
- Excellent Communication Skills
- Strong Coordination Ability
- Customer Service Orientation
- Follow-up & Relationship Management
- Time Management
- Attention to Detail
- Problem-Solving
- Multi-tasking
- Team Collaboration
- Planning & Organizing
- Decision-Making
- Accountability
- Professional Email Communication
Experience
- 2–5 years of experience in Sales Coordination, Customer Service, Order Management, or Commercial Operations.
- Experience in Textile Manufacturing, Saree Manufacturing, Fabric Manufacturing, Garment Manufacturing, Apparel, or Home Textile Industry will be preferred.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Ability to commute/relocate:
- Sachin, Gujarat (Sachin): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current ctc ?
- What is your expected ctc ?
- What is the name of your current organization ?
- At which location your current organization is located, city name & district ?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- sales coordinator: 2 years (Required)
Language:
Work Location: In person
