Noida, Uttar Pradesh
Job Summary
Job Purpose To provide expert-level technical support for the IBM iSeries (AS/400 / IBM i) platform, acting as the escalation point for complex incidents and problems. Ensure platform stability, performance, and availability while driving continuous improvement and supporting business-critical applications.
Key Responsibilities
Key Responsibilities Incident & Problem Management • Provide day-to-day support for iSeries-base enterprise applications, ensuring uptime, performance and reliability • Act as the escalation point for all iSeries-related incidents and problems • Diagnose and resolve complex system issues including performance degradation, job failures, and system outages • Perform root cause analysis (RCA) on recurring or high-impact incidents System Administration & Maintenance • Manage and maintain IBM i operating system environments (PTFs and system upgrades) • Administer system security, user profiles, and authority management • Monitor and address any issues with system performance, including disk, CPU, memory, and batch workload management Technical Expertise • Deep technical knowledge of CL programming, QSH, SQL and DB2 for i • Support and troubleshoot integrated file systems (IFS) issues • Manage and troubleshoot MQ Series and other middleware components • Manage communications including TCP/IP, SNA, and connectivity to external systems • iSeries Digital Certificate Management • Escalation point for all desktop software that connects to iSeries - iAccess Client Solutions, ODBC, Data transfer, SFTP • Troubleshoot integrations between iSeries and other platforms, including cloud services and open systems • SSH server client configuration on iSeries Change & Release Management • Assess and implement changes to the iSeries environment • Support application deployments and provide technical guidance during release activities • Maintain and update system documentation, runbooks, and knowledge articles Collaboration & Mentoring • Support first and second level support teams • Collaborate with operating support teams, application development teams, DBAs, and infrastructure colleagues • Liaise with IBM and third-party vendors for escalated support and licensing matters • Participate in capacity planning and technology roadmap discussions
Skill Requirements
Essential Skills & Experience • Minimum 5+ years hands-on experience supporting IBM iSeries / AS400 / IBM i environments • at an advanced level • Strong knowledge of IBM i operating system (V7R3+) • Proficiency in CL programming • Experience with DB2 for i (SQL, query optimisation, database administration) • Solid understanding of iSeries security concepts (profiles, authority lists, auditing) • Experience with job scheduling tools (e.g., Halcyon Scheduler, OS job scheduler) • Knowledge of DR solutions and backup/recovery process • Excellent knowledge of BRMS • Proficiency with MQ Series / IBM MQ on iSeries • Thorough understanding of networking (TCP/IP, DNS, VPN) in the context of IBM i • Familiarity with ITIL frameworks (Incident, Problem, Change Management) • Excellent analytical and problem-solving skills
Other Requirements
Job Purpose\\\\r\\\\nTo provide expert-level technical support for the IBM iSeries (AS/400 / IBM i) platform, acting as the escalation point for complex incidents and problems.\\\\r\\\\nEnsure platform stability, performance, and availability while driving continuous improvement and supporting business-critical applications.\\\\r\\\\n \\\\r\\\\nKey Responsibilities\\\\r\\\\nIncident & Problem Management\\\\r\\\\n• Provide day-to-day support for iSeries-base enterprise applications, ensuring uptime, performance and reliability\\\\r\\\\n• Act as the escalation point for all iSeries-related incidents and problems\\\\r\\\\n• Diagnose and resolve complex system issues including performance degradation, job failures, and system outages\\\\r\\\\n• Perform root cause analysis (RCA) on recurring or high-impact incidents\\\\r\\\\n \\\\r\\\\nSystem Administration & Maintenance\\\\r\\\\n• Manage and maintain IBM i operating system environments (PTFs and system upgrades)\\\\r\\\\n• Administer system security, user profiles, and authority management\\\\r\\\\n• Monitor and address any issues with system performance, including disk, CPU, memory, and batch workload management\\\\r\\\\n \\\\r\\\\n \\\\r\\\\nTechnical Expertise\\\\r\\\\n• Deep technical knowledge of CL programming, QSH, SQL and DB2 for i\\\\r\\\\n• Support and troubleshoot integrated file systems (IFS) issues\\\\r\\\\n• Manage and troubleshoot MQ Series and other middleware components\\\\r\\\\n• Manage communications including TCP/IP, SNA, and connectivity to external systems\\\\r\\\\n• iSeries Digital Certificate Management\\\\r\\\\n• Escalation point for all desktop software that connects to iSeries - iAccess Client Solutions, ODBC, Data transfer, SFTP\\\\r\\\\n• Troubleshoot integrations between iSeries and other platforms, including cloud services and open systems\\\\r\\\\n• SSH server client configuration on iSeries\\\\r\\\\n \\\\r\\\\nChange & Release Management\\\\r\\\\n• Assess and implement changes to the iSeries environment\\\\r\\\\n• Support application deployments and provide technical guidance during release activities\\\\r\\\\n• Maintain and update system documentation, runbooks, and knowledge articles\\\\r\\\\n \\\\r\\\\nCollaboration & Mentoring\\\\r\\\\n• Support first and second level support teams\\\\r\\\\n• Collaborate with operating support teams, application development teams, DBAs, and infrastructure colleagues\\\\r\\\\n• Liaise with IBM and third-party vendors for escalated support and licensing matters\\\\r\\\\n• Participate in capacity planning and technology roadmap discussions\\\\r\\\\n \\\\r\\\\nEssential Skills & Experience\\\\r\\\\n• Minimum 5+ years hands-on experience supporting IBM iSeries / AS400 / IBM i environments\\\\r\\\\n• at an advanced level\\\\r\\\\n• Strong knowledge of IBM i operating system (V7R3+)\\\\r\\\\n• Proficiency in CL programming\\\\r\\\\n• Experience with DB2 for i (SQL, query optimisation, database administration)\\\\r\\\\n• Solid understanding of iSeries security concepts (profiles, authority lists, auditing)\\\\r\\\\n• Experience with job scheduling tools (e.g., Halcyon Scheduler, OS job scheduler)\\\\r\\\\n• Knowledge of DR solutions and backup/recovery process\\\\r\\\\n• Excellent knowledge of BRMS\\\\r\\\\n• Proficiency with MQ Series / IBM MQ on iSeries\\\\r\\\\n• Thorough understanding of networking (TCP/IP, DNS, VPN) in the context of IBM i\\\\r\\\\n• Familiarity with ITIL frameworks (Incident, Problem, Change Management)\\\\r\\\\n• Excellent analytical and problem-solving skills\\\\r\\\\n \\\\r\\\\n \\\\r\\\\nKnowledge of third party applications: \\\\r\\\\n• DetectIT\\\\r\\\\n• Password Self Help\\\\r\\\\n• AldonCMS\\\\r\\\\n• Filescope\\\\r\\\\n• Lansa\\\\r\\\\n• Gentran\\\\r\\\\n• • Powertech SIEM\\\\r\\\\n
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