Overview:
Prodapt is seeking an experienced Fortinet Build, Test & Integration Engineer to support the client account, delivering secure and reliable Fortinet-based network services for enterprise customers. The role is responsible for the end-to-end lifecycle of customer onboarding, solution build, testing, integration, and operational changes, ensuring services are delivered in accordance with client's engineering standards, customer requirements, and operational processes.
Responsibilities:
- Build, configure, and deploy Fortinet security solutions, primarily FortiGate, for enterprise customer environments.
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Perform customer onboarding activities, including firewall provisioning, policy implementation, NAT/PAT, VPN, routing, and security profile configuration.
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Execute Build, Test & Integration (BTI) activities for new customer services, upgrades, and network migrations.
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Perform customer Moves, Adds, Changes and Deletes (MACDs), reconfigurations, and service modifications while ensuring minimal service disruption.
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Validate solutions through functional, integration, failover, and user acceptance testing prior to production deployment.
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Troubleshoot configuration, connectivity, and integration issues across customer networks and client-managed infrastructure.
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Prepare and maintain implementation plans, test evidence, configuration documentation, rollback plans, and as-built documentation.
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Work closely with client engineering, service delivery, operations, project management, and customer teams to deliver successful implementations.
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Ensure all activities comply with client operational standards, ITIL processes, security policies, and change management procedures.
Requirements:
- 3-7 years of hands-on experience implementing and supporting Fortinet security solutions.
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Strong practical experience in customer onboarding, Build, Test & Integration (BTI), and production deployments.
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Good knowledge of:
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FortiGate Firewall administration
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Firewall policy management
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NAT/PAT
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IPsec & SSL VPN
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Routing (Static, OSPF, BGP)
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VLANs, TCP/IP, DNS, DHCP
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High Availability (HA)
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Network security best practices
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Experience managing customer change requests, configuration management, and service lifecycle activities.
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Strong troubleshooting and analytical skills with the ability to diagnose complex network and security issues.
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Experience working within ITIL-based Incident, Change, Problem, and Configuration Management environments.
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Excellent communication skills with experience working in customer-facing managed service or telecommunications environments.
Preferred Skills
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Experience with FortiManager, FortiAnalyzer, SD-WAN, and Fortinet security fabric solutions.
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Exposure to Azure, AWS, or hybrid cloud connectivity.
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Automation experience using Python, REST APIs, or Ansible is desirable.
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Experience working in large telecom or managed services environments, preferably supporting client or similar Tier 1 operators.
Preferred Certifications
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Fortinet Certified Associate (FCA) / Fortinet Certified Professional (FCP) or equivalent (formerly NSE 4/5).
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ITIL Foundation Certification.
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CCNA or CCNP Security (desirable).
