GEM Hospital, a leading healthcare institution in Chennai, is seeking a dedicated and professional Front Office Executive to join our dynamic team. This full-time, on-site position is an excellent opportunity for a candidate with mid-senior level experience to contribute to the smooth functioning of our hospital's front office operations in the heart of Chennai.
As a Front Office Executive at GEM Hospital, you will be the first point of contact for patients and visitors, playing a vital role in shaping their experience with our healthcare facility. Your responsibilities will include managing patient registrations, handling inquiries, coordinating with various departments, and ensuring that every visitor receives a warm and professional welcome. Your work will directly support our mission of delivering high-quality, compassionate healthcare services.
We offer a competitive monthly salary in the range of ₹18,000 – ₹30,000, along with a supportive work environment in one of Chennai's most respected healthcare institutions. If you are a confident, empathetic professional with a passion for healthcare and outstanding communication skills, we invite you to join our team.
- Greet and welcome patients, visitors, and vendors with a professional and courteous demeanor
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Manage patient registrations, appointments, and check-in/check-out processes efficiently
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Handle incoming calls, respond to inquiries, and direct calls to appropriate departments
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Coordinate with clinical and administrative staff to ensure smooth patient flow
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Maintain accurate patient records and update information in the hospital management system
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Assist patients with insurance verification, billing inquiries, and other administrative matters
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Manage front office cash counter transactions and issue receipts accurately
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Address patient complaints and escalate complex issues to the appropriate department head
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Ensure the front desk area is clean, organized, and well-stocked with necessary forms and materials
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Provide assistance with admissions, discharge procedures, and medical documentation as required
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Support the coordination of outpatient services, follow-up appointments, and referral processes
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Adhere to hospital policies, data privacy regulations, and patient confidentiality standards at all times
- Bachelor's degree in any discipline; a degree or diploma in Hospital Administration.
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2–5 years of experience in front office or customer service roles, preferably in a hospital, clinic, or healthcare setting
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Excellent verbal and written communication skills in English, Tamil, and Hindi
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Strong interpersonal skills with a patient-focused, empathetic approach
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Proficiency in MS Office (Word, Excel) and familiarity with hospital management software or EHR systems
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Ability to multitask, prioritize tasks, and work effectively in a fast-paced medical environment
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Professional grooming, presentation, and etiquette suitable for a healthcare front office environment
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Strong problem-solving skills and the ability to handle stressful situations calmly and diplomatically
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Attention to detail in data entry, record keeping, and cash handling
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Willingness to work flexible hours, including weekends and public holidays, as per hospital scheduling requirements
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Knowledge of basic medical terminology is preferred
Job Location : Perungudi, Chennai.
Candidate contact us 8754464010
