Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP EWM
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system performance and reliability through innovative problem-solving.
- Mentor junior team members to enhance their technical skills and understanding of system support.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP EWM.
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Experience in managing and supporting enterprise resource planning systems.
- Ability to work collaboratively with cross-functional teams to deliver effective solutions.
- Excellent communication skills to clearly articulate technical information to diverse stakeholders.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP EWM.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
