Implementation Consultant (SaaS, Technical Project Management, System Deployments) – Remote
Position Type: Full-Time, Remote
About the Role
We’re hiring an Implementation Consultant to lead end-to-end SaaS implementation projects and ensure successful client onboarding, deployment, and adoption.
This role combines:
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technical project management
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client-facing consulting
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system configuration
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process optimization
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implementation execution
You’ll work directly with clients to deploy software solutions, configure workflows, migrate data, manage integrations, and drive long-term adoption.
This is not a passive coordination role.
You will own implementations from:
Planning Configuration Deployment Optimization
If you enjoy solving technical challenges, managing complex projects, and helping clients achieve measurable business outcomes — this role is a strong fit.
What You’ll OwnEnd-to-End SaaS Implementations-
Manage the complete implementation lifecycle from kickoff through go-live
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Build implementation plans, timelines, milestones, and rollout strategies
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Ensure projects are delivered:
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on time
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within scope
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with high client satisfaction
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Coordinate cross-functional stakeholders throughout deployment
Client Consulting & Process Optimization-
Analyze client workflows and operational processes
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Identify implementation requirements and business objectives
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Recommend scalable SaaS configurations and best practices
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Translate business needs into technical solutions and workflows
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Guide clients through implementation decisions and change management
System Configuration & Workflow Automation-
Configure SaaS platforms based on client requirements
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Customize:
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workflows
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automations
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permissions
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system logic
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operational processes
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Ensure systems align with business goals and operational efficiency
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Troubleshoot implementation and configuration issues
Data Migration & Integrations-
Manage data migration projects from legacy systems
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Validate and ensure data accuracy and completeness
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Coordinate system integrations and API workflows
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Support platform connectivity and operational syncing across systems
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Identify and resolve migration or integration risks proactively
Training, Adoption & Client Enablement-
Deliver onboarding sessions and end-user training
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Create adoption plans and rollout strategies
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Develop:
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SOPs
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implementation documentation
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training guides
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configuration manuals
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Ensure clients are fully enabled and confident post-launch
Project Management & Delivery-
Maintain project trackers, timelines, and implementation dashboards
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Communicate implementation progress clearly to stakeholders
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Monitor risks, blockers, and dependencies
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Coordinate:
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internal teams
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technical resources
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client stakeholders
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Escalate issues proactively before timelines are impacted
Testing & Quality Assurance-
Conduct implementation testing and validation
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Coordinate User Acceptance Testing (UAT)
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Ensure workflows, automations, and integrations function properly
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Validate deployment quality before launch
What Success Looks Like-
Smooth and successful SaaS implementations
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High client adoption and satisfaction rates
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Minimal post-launch issues or support escalations
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Accurate and reliable data migrations
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Organized project documentation and repeatable implementation processes
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Strong client confidence throughout onboarding and deployment
What Makes You a Strong Fit-
Strong technical problem-solving ability
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Excellent client-facing communication skills
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Organized and process-driven mindset
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Comfortable managing multiple implementation projects simultaneously
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Able to explain technical concepts in simple business language
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Proactive with risk identification and issue resolution
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High ownership and accountability throughout project delivery
✅ Must-Have RequirementsExperience-
3+ years of experience in:
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SaaS implementation
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implementation consulting
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technical project management
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software deployment
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onboarding or systems consulting
Core Skills-
Experience implementing SaaS platforms and software systems
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Strong project management and stakeholder coordination skills
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Business process mapping and workflow analysis experience
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Excellent written and verbal English communication skills
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Strong troubleshooting and analytical problem-solving ability
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Ability to manage multiple client implementations simultaneously
Technical Knowledge-
Understanding of:
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data migration workflows
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APIs and integrations
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workflow automation
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SaaS system configuration
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implementation testing and QA
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PMP, PRINCE2, Agile, or related project management certifications
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Experience with enterprise SaaS platforms
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Familiarity with:
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Salesforce
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HubSpot
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NetSuite
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ERP systems
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CRM systems
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Experience in:
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customer success
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onboarding
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client enablement
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technical consulting
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Experience supporting enterprise or mid-market clients
What a Typical Day Looks Like-
Meet with clients to review implementation progress and requirements
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Configure workflows, automations, and platform settings
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Coordinate integrations and data migration activities
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Troubleshoot technical or operational issues
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Run testing and validate implementation quality
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Update project trackers and timelines
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Communicate status updates to clients and internal stakeholders
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Deliver onboarding and training sessions
In short:
You ensure SaaS implementations are deployed successfully, adopted effectively, and deliver measurable business value.
Key Metrics for Success (KPIs)-
On-time implementation delivery
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Client satisfaction and adoption rates
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Accuracy of data migration and system configuration
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Reduction in post-launch issues and escalations
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Quality and completeness of implementation documentation
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Successful completion of onboarding and deployment milestones
Why This Role Stands Out-
High-impact client-facing consulting role
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Ownership of full implementation lifecycle
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Exposure to complex SaaS systems and enterprise workflows
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Strong growth path into:
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Senior Implementation Consultant
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Technical Project Manager
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Solutions Consultant
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Customer Success Leadership
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Opportunity to work on meaningful business transformation projects
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Fully remote role with strong ownership and autonomy
Interview Process-
Initial Screening Call
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Recruiter Interview
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Client Interview
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Offer & Onboarding
Apply Now
If you:
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enjoy managing SaaS implementations and client deployments
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thrive in technical project environments
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can balance consulting, execution, and problem-solving
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enjoy helping clients successfully adopt new systems
this role is a strong fit for you.
