Job Description
A Field Collection Executive visits customers who have pending payments, explains outstanding dues, negotiates repayment options when applicable, collects payments, and updates collection records accurately.
Key Responsibilities
- Visit customers to collect overdue payments.
- Explain payment details and resolve customer queries.
- Negotiate repayment plans according to company guidelines.
- Collect payments through approved methods and issue receipts.
- Maintain accurate records of customer visits and collections.
- Update collection status using mobile apps or company software.
- Follow company policies, legal requirements, and ethical collection practices.
- Meet daily and monthly collection targets.
- Report difficult cases or disputes to supervisors.
- Build and maintain professional relationships with customers.
Required Skills
- Good communication and negotiation skills.
- Basic knowledge of MS Office or mobile applications.
- Ability to work independently in the field.
- Problem-solving and customer-handling skills.
- Time management and organizational skills.
- Basic mathematics and record-keeping skills.
Qualifications
- Minimum: 10+2 (Higher Secondary) or Diploma.
- Graduate preferred for many organizations.
- Valid two-wheeler driving license (often required).
- Own two-wheeler may be preferred by some employers.
- Previous experience in collections, sales, or customer service is an advantage.
Working Conditions
- Extensive local travel and customer visits.
- Flexible working hours depending on collection schedules.
- Target-oriented role with regular reporting to the team leader or manager.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: Hybrid remote in Coimbatore, Tamil Nadu (Coimbatore)
