To ensure a superior customer experience at the workshop by managing customer interactions, handling feedback, ensuring timely follow-ups, and supporting service operations to enhance customer satisfaction and retention.
Core Responsibilities
- Customer Onboarding: Assist during vehicle delivery, ensuring buyers fully understand their warranty details, maintenance schedules, and safety features.
- Service Coordination: Act as the first point of contact for service bookings, maintenance reminders, and arranging vehicle pick-up or drop-off.
- Complaint Resolution: Serve as the primary liaison between the customer, workshop floor, and service advisors to resolve mechanical issues or concerns.
- Feedback & Satisfaction: Collect post-service and post-sale feedback to track customer satisfaction levels (CSAT) and escalate recurring issues.
- Sales & Loyalty: Promote loyalty programs, communicate new product updates, and generate leads for the sales team.
Key Requirements & Skills
- Communication: Excellent verbal and written communication skills with a highly customer-centric approach.
- Industry Knowledge: Basic familiarity with the technical aspects of vehicles and the complete sales-to-service business cycle.
- Tech Proficiency: Competency in CRM software, dealership billing systems, and Microsoft Office.
- Education & Experience: Typically requires a minimum of a 12th pass with certified training (such as those aligned with the Automotive Skills Development Council) or an undergraduate degree.
Benefits:
- Commuter assistance
- Flexible schedule
- Provident Fund
Work Location: In person
