Position Summary
Seeking highly experienced Senior Oracle Field Service Cloud (OFSC) Consultant to work independently on end-to-end implementations of Oracle Field Service Cloud. 10–12+ yrs of hands-on experience in field service domain solutioning, configuration, and integration, and will serve as the trusted single point of contact for the client throughout the engagement lifecycle—from requirements gathering and solution design through deployment, hypercare, and post go-live support.
Role: Senior Oracle Field Service Cloud (OFSC) Consultant
Experience: 10–12+ years (with multiple end-to-end OFSC implementations)
Work Mode: Remote / Hybrid / Onsite (as per client requirement)
Domain: Field Service Management, Workforce Management, Service Operations
Key Responsibilities
Act as independent OFSC subject matter expert, primary point of contact for the client across all phases of implementation lifecycle
Lead requirements-gathering workshops with business and IT stakeholders, translating business needs into detailed functional and technical design documents
Architect, configure, and deploy end-to-end OFSC solutions including resource management, routing, scheduling, capacity, quota, forecasting, activity management, and mobile workforce enablement.
Design-configure complex business rules using OFSC Message Scenarios, Forms & Plugins, User Types, Work Skills, Work Zones, Work Schedules, and Properties
Develop and maintain integrations between OFSC and upstream/downstream systems (Oracle Service Cloud, Siebel CRM, Oracle Integration Cloud (OIC), SAP, ServiceNow, and other ERP/CRM platforms) using REST/SOAP APIs, inbound/outbound interfaces, and event-driven channels
Build custom plugins and extensions using JavaScript, HTML5, and the OFSC Plugin API to extend mobile and dispatch functionality
Configure and optimize the OFSC Routing engine including bulk routing, immediate routing, and routing plans to maximize technician utilization and SLA adherence
Design dashboards, reports, and KPIs using OFSC's reporting framework and BI tools to provide actionable operational insights.
Lead data migration activities including data mapping, transformation, validation, and cutover planning from legacy field service systems.
Drive test strategy and execution including SIT, UAT, performance, and regression testing; coordinate defect triage and resolution
Mandatory Skills & Experience
10–12+ yrs of overall IT experience with minimum of 7+ yrs dedicated to Oracle Field Service Cloud (formerly TOA / ETAdirect)
Demonstrable track record of at least 3–4 full-lifecycle, end-to-end OFSC implementations as lead or independent consultant
Hands-on experience building OFSC Plugins using JavaScript, HTML5, and CSS for custom mobile and dispatch screen extensions
Experience integrating OFSC with at least one major CRM/ERP platform (Oracle Service Cloud, Siebel, Salesforce, SAP, or ServiceNow) using middleware such as Oracle Integration Cloud (OIC), MuleSoft, or Dell Boomi
Oracle Field Service Cloud Implementation Specialist or equivalent Oracle certification
Experience with Oracle Integration Cloud (OIC), Visual Builder Cloud Service (VBCS) or Oracle Cloud Infrastructure (OCI)
Exposure to adjacent Oracle CX suite products: Oracle Service Cloud (B2C Service), CX Sales and Oracle Knowledge Management
Familiarity with Agile/Scrum delivery methodologies and tools such as Jira, Confluence, and Azure DevOps
Experience with reporting/analytics tools such as Oracle Analytics Cloud (OAC) or OBIEE for OFSC reporting
Soft Skills & Attributes
Confident client-facing presence; able to lead workshops, present to executives, and negotiate trade-offs
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline
Relevant Oracle certifications are highly desirable
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