We are looking for a Customer Support Executive who can handle customer queries, provide product/service information, and resolve issues efficiently while maintaining a positive customer experience.
Roles & Responsibilities
- Handle customer inquiries through phone, email, chat, or support tickets.
- Resolve customer complaints and provide appropriate solutions within the given timeline.
- Maintain proper records of customer interactions and transactions.
- Follow up with customers to ensure issue resolution.
- Coordinate with internal teams for faster problem-solving.
- Provide accurate information about products, services, and company policies.
- Maintain a professional and positive attitude while dealing with customers.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Problem-solving and multitasking abilities.
- Ability to handle customers patiently and professionally.
- Team player with a customer-focused approach.
Languages Known
Qualification
- Graduate or equivalent qualification.
- Freshers or experienced candidates can apply.
Experience
- 0 to 2 years of experience in customer support or a related field preferred.
Location
Working Days & Timing
- 6 days working, timing: 10:00 AM to 7:00 PM
Salary
- As per company standards and experience.
Pay: From ₹120,000.00 per year
Work Location: In person
