- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Develops and monitors the results of a dealership customer service questionnaire.
- Stays abreast of upcoming community events and considers ways in which the dealership might participate.
- Coordinates special dealership events, promotions, and seminars.
- Implements customer satisfaction programs.
- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.
- Other tasks as assigned
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,500.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
