Role: Customer Support(Strong communication skills.
Location: Panchkula(5days working-wfo)
Exp: 2+ years
Shift: Night shift 12 AM To 9 am
Job Role
- Experience: 2+ years (support/logistics preferred)
- Language: B2–C1 English proficiency
Skills:
- 50+ WPM typing
- Manage 3+ concurrent chats
- Strong problem-solving abilities
DETAILS-Experience: 2+ years in customer support, dispatch, or logistics. Prior chat support experience is strongly preferred. English proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role. Tech proficiency: Comfortable using multiple tools simultaneously (e.g., Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards). Typing speed: Minimum 50 WPM with high accuracy. Multitasking: Ability to manage 3+ active chats simultaneously without loss of quality. Emotional intelligence: Able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.
- Availability: Must be available to work evenings, weekends, and holidays — our busiest
- delivery windows.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
