Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Roles & Responsibilities :
The L1 Support role involves supporting IT Fleet management support ITFM (Client desktop, laptop & Monitor), Managed Print Services (MPS) and Mobile Service Delivery (Mobile PIM Services) providing technical assistance to users within a Windows environment and Database monitoring. The primary responsibility is ensuring quick and effective resolutions while maintaining a high level of customer service.
Requirements
Qualifications
Educational qualification:
Bachelor’s degree in computer science, Information Technology, or a related field preferred
Relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are an advantage.
Experience :
Mandatory/requires Skills :
Basic knowledge of Windows operating systems (Windows 10, Windows 11).
Familiarity with Microsoft Office 365 and common productivity tools.
Familiar with latest ICT technology or fast learner on new IT technology Knowledge
Experience using remote desktop tools and ticketing systems.
Preferred Skills :
Soft Skills:
Strong communication and interpersonal skills.
Ability to troubleshoot and resolve issues efficiently.
Excellent customer service orientation.
Ability to work independently and prioritize tasks effectively.
Availability:
Willingness to work in shifts, including nights and weekends, as required.
Ability to be on-call for urgent issues when necessary.
