Job Title: Customer Support Executive – Lifestyle & Consumer Electronics
Location: In-person
Employment Type: Full-time, Permanent
Salary: 16,000 – ₹22,000 per month
Joining: Immediate
Role Overview
We are looking for a Customer Support Executive to deliver exceptional after-sales service and customer assistance for lifestyle and consumer electronics products, including audio devices, home appliances, and daily-use gadgets. The role focuses on resolving customer queries, troubleshooting product issues, and ensuring a seamless customer experience across multiple support channels.
Key Responsibilities
- Provide customer support via phone, email, chat, and social media channels
- Assist customers with product setup, usage guidance, and troubleshooting
- Resolve issues related to connectivity, performance, and general product usage
- Handle customer queries related to orders, deliveries, returns, and replacements
- Manage and update service tickets, CRM systems, and customer interaction logs
- Coordinate with internal teams (service centers, logistics, warehouse) for issue resolution
- Process warranty claims, returns (RMA), and replacements efficiently
- Escalate complex issues to relevant internal teams when required
- Ensure adherence to SLAs and maintain quick turnaround times (TAT)
- Collect customer feedback and share insights to improve product and service quality
Required Skills
- Strong problem-solving and troubleshooting abilities
- Basic understanding of consumer electronics and lifestyle products
- Familiarity with Bluetooth, Wi-Fi, and other common device connectivity features
- Proficiency in MS Excel, CRM tools, and email communication
- Excellent verbal and written communication skills
- Customer-first attitude with attention to detail
Preferred Skills
- Experience in customer support
- Prior experience in call centers or customer service roles
- Basic technical knowledge of product setup and configuration
What We’re Looking For
- A customer-centric professional who can handle queries with empathy and efficiency
- Someone who can simplify technical information for everyday users
- A team player who can coordinate across departments to deliver quick resolutions
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Provident Fund
Work Location: In person
