About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Designation: Manager
Role: Functional Training & Capability Development
Base Location: Navi Mumbai
Reporting to: Sr Manager - Process Transformation
Role Purpose:
The Manager – Functional Training & Capability Development is responsible for establishing and governing the capability development framework for Marine Services within the Global Service Centre (GSC).
The role owns the end-to-end knowledge governance ecosystem including process documentation standards, learning architecture, training frameworks, and capability measurement mechanisms to ensure consistent and scalable operational excellence across Marine Services Operations and Finance.
The position drives the design and governance of process documentation (L5 process maps), SOP frameworks, knowledge repositories, and structured learning programs while ensuring alignment with operational practices and transformation initiatives.
The role also establishes capability measurement frameworks including skill matrices, knowledge assessments, and training effectiveness metrics to ensure workforce readiness, operational consistency, and continuous capability development across the organization.
Additionally, the role partners closely with Operations, Finance, Process Transformation, and leadership teams to support new transitions, process standardization initiatives, and change management programs through structured capability enablement.
Key Role Responsibilities:
1. Capability Development Framework Ownership
Design and own the Marine Services capability development framework covering onboarding, process training, functional capability development, and knowledge governance.
Define structured training journeys for Operations and Finance roles within the GSC.
Ensure capability frameworks support operational scalability, standardization, and workforce readiness.
2. New Hire Onboarding & Business Induction
3. Training Facilitation & Coordination
4. Process Documentation & L5 Process Mapping
5. SOP Governance & Version Control
6. Knowledge Repository Management
Establish and maintain a centralized Marine Services knowledge repository containing SOPs, process documentation, training materials, and reference guides.
Ensure documentation is systematically organized, accessible, and aligned with governance standards.
Continuously update the repository to reflect operational changes and process improvements.
7. Knowledge Assessment Governance (PKT / KAT)
8. Skill Matrix Assessments
9. Retraining & Refresher Program Facilitation
10. Learning Content Development & Digitization
11. Stakeholder Coordination
Liaise with Operations, Finance, Process Transformation, and leadership teams to ensure alignment between process execution, documentation, and training frameworks.
12. Training Governance & Reporting
13. Support Business Transitions & Transformation
Partner with Process Transformation teams to support business transitions, migrations, and process standardization initiatives through structured capability enablement and knowledge transfer frameworks.
Skills & Competencies:
Education & Qualifications:
-
Bachelor’s degree in business, Logistics, Maritime Studies, Finance, or related discipline.
-
Post Graduation/MBA
-
Certification in Training & Development or Knowledge Management
-
Experience in shipping, maritime services, or logistics operations.
Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
SharePoint / Knowledge Management Platforms
Learning Management Systems (LMS)
Microsoft Teams / Collaboration Platforms
Process Documentation Tools (Visio / Process Mapping Tools)
Preferred:
Post Graduation/MBA
Certification in Training & Development or Knowledge Management
Experience in shipping, maritime services, or logistics operations.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
