We are looking for an experienced E-commerce Operations Executive who has strong practical knowledge of managing marketplace operations on Amazon, Flipkart, Meesho, Myntra, AJIO, Jiomart, Shopify, and other e-commerce platforms. The ideal candidate should independently manage end-to-end marketplace operations, including new product listings, catalog management, order processing, returns, claims management, inventory control, pricing, and seller account health.
We are looking for someone who has previously worked with an e-commerce brand, marketplace seller, or agency and can handle daily operations with minimal supervision.
Key ResponsibilitiesMarketplace & Catalog Management
- Create new product listings on Amazon, Flipkart, Meesho, Myntra, AJIO, Jiomart, Shopify, and other marketplaces.
- Prepare and upload complete product catalogs, including titles, descriptions, bullet points, specifications, keywords, images, size charts, and attributes.
- Create parent-child variations (size, color, pack size, etc.).
- Manage catalog corrections, listing merges/splits, and attribute updates.
- Optimize listings for better search visibility and conversions.
- Coordinate with marketplace support to resolve catalog and listing issues.
- Launch new products and ensure all listing details are accurate before going live.
Marketplace Operations
- Process and monitor daily orders across all marketplaces.
- Ensure timely order confirmation, dispatch, and shipment tracking.
- Coordinate with warehouse and logistics teams for smooth order fulfillment.
- Monitor seller performance metrics, including SLA, Late Dispatch Rate, Cancellation Rate, and Order Defect Rate.
Returns & Claims Management
- Handle customer returns, replacements, refunds, and exchanges.
- Process Amazon SAFE-T claims, Flipkart claims, WDRP claims, reimbursement claims, courier damage claims, and missing shipment claims.
- Follow up with marketplace support teams until claims are successfully resolved.
- Maintain detailed claim records and reconciliation reports.
Inventory Management
- Maintain accurate inventory across all marketplaces.
- Prevent overselling and stock-outs.
- Perform inventory reconciliation and stock audits.
- Coordinate with warehouse teams for inward and outward inventory.
- Manage inventory using ERP or inventory management software (Unicommerce, EasyEcom, Vinculum, etc., if applicable).
Pricing & Promotions
- Update product pricing and promotional offers across marketplaces.
- Participate in marketplace sales, campaigns, and promotional events.
- Monitor Buy Box performance and pricing competitiveness.
Account Health & Compliance
- Monitor seller account health and marketplace performance metrics.
- Resolve policy violations, suppressed listings, and performance notifications.
- Ensure compliance with marketplace policies and operational guidelines.
Reports & Reconciliation
- Prepare daily, weekly, and monthly sales and operational reports.
- Reconcile orders, returns, settlements, and payments.
- Track inventory movement, claim status, and operational KPIs.
Pay: ₹9,000.00 - ₹15,000.00 per month
Work Location: In person
