Call Center Executive – Job Description
Responsibilities
- Answer incoming and outgoing customer calls and respond to inquiries.
- Resolve customer complaints and provide appropriate solutions.
- Make outbound calls for follow-ups, surveys, sales, or collections (depending on the role).
- Maintain accurate records of customer interactions in CRM systems.
- Provide information about products, services, and company policies.
- Escalate complex issues to supervisors or relevant departments.
- Meet performance targets such as call handling time, customer satisfaction, and quality standards.
Required Skills
- Good verbal and written communication skills.
- Basic computer knowledge and typing skills.
- Ability to handle customers professionally and patiently.
- Problem-solving and multitasking abilities.
- Knowledge of English and local languages is often preferred.
Qualifications
- 10+2, Diploma, or Bachelor's degree (requirements vary by company)
- Previous customer service experience is an advantage.
Work Environment
- Rotational shifts may be required, including night shifts for international processes.
- Work from office, hybrid, or remote options depending on the company.
Pay: From ₹14,583.00 per month
Benefits:
Work Location: In person
