Responsibilities:
- Attracts potential customers by answering service questions and suggesting
information about other services.
- Serves customers by providing company service information and lead closings.
- Opens customer accounts by recording Waitlist information.
- Maintains customer records by updating detailed information.
- Daily follow-up with the operational team & updating lead status.
- Recommends potential services to management by collecting customer
information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- To Manage Inbound and Outbound calls in a timely manner
- Identify customer’s requirements, clarify information and provide them with the
resolution based on company policy
- Handle any required communication or coordination required between
Partner’s(Tankers) and customers
- Entering customer and account data from source documents within time limits
- Compiling, verifying the accuracy, and sorting information to prepare source data
for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and
checking the output
