Job Overview
Atlantiz Casino is seeking an experienced Learning & Development Executive / Hospitality Trainer to lead employee training initiatives. The ideal candidate should have a strong background in the hospitality industry and experience delivering training on grooming standards, communication skills, customer service, and workplace etiquette.
Responsibilities
- Conduct induction and refresher training programs.
- Deliver training on:
- Grooming standards
- Professional communication
- Customer service excellence
- Body language
- Guest handling
- Workplace etiquette
- Telephone etiquette
- Identify training needs across departments.
- Develop training materials and presentations.
- Evaluate employee performance after training.
- Maintain training records and reports.
- Work closely with department heads to improve service quality.
Requirements
- Bachelor's degree in Hospitality, Hotel Management, Human Resources, or a related field.
- Preferred 0-1 years of experience in Learning & Development or Training.
- Mandatory experience in the hospitality industry (hotel, resort, luxury hospitality, or casino).
- Excellent presentation, facilitation, and communication skills.
- Strong knowledge of hospitality grooming and service standards.
- Proficiency in Microsoft Office (PowerPoint, Excel, Word).
Preferred Qualifications
- Experience conducting classroom and on-the-job training.
- Hospitality training certification is an advantage.
- Strong leadership and interpersonal skills.
- Passion for developing people and enhancing guest service standards.
What We Offer
- Competitive salary
- Career growth opportunities
- Professional and collaborative work environment
- Employee benefits as per company policy
Pay: From ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
