About the Role
We are seeking a warm, presentable, and customer-focused Hostess to be the first point of contact for guests at our new café in Sultanpur. The ideal candidate will possess excellent communication skills, a welcoming personality, and the ability to create a memorable first impression while ensuring a seamless guest experience.
Key Responsibilities
- Welcome guests with a friendly and professional demeanor upon arrival.
- Manage reservations, waitlists, and guest seating arrangements efficiently.
- Escort guests to their tables and provide menus.
- Coordinate with service and restaurant teams to ensure smooth guest flow.
- Handle guest inquiries, requests, and feedback courteously.
- Maintain an organized reception and waiting area at all times.
- Assist in managing peak-hour guest traffic and waiting times.
- Support special events, promotions, and guest engagement initiatives.
- Ensure adherence to the café's service standards and guest experience protocols.
Requirements
- 1–3 years of experience as a Hostess, Guest Relations Associate, Receptionist, or in a similar hospitality role.
- Excellent communication and interpersonal skills.
- Well-groomed, confident, and customer-oriented personality.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of reservation systems is an advantage.
- Flexibility to work weekends, holidays, and rotational shifts.
Preferred Qualifications
- Hospitality or Hotel Management background preferred.
- Experience in premium cafés, restaurants, hotels, or fine-dining establishments will be an added advantage.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
