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Job Title: Receptionist cum Telecaller
Company: MAAC (Maya Academy of Advanced Creativity)
Location: Kolkata (Multiple Branches)
Job Summary
MAAC is looking for a smart, enthusiastic, and customer-oriented Receptionist cum Telecaller to join our team. The candidate will be responsible for handling front office operations, managing student enquiries, making outbound calls to prospective students, and ensuring an excellent experience for all visitors.
Key Responsibilities
- Welcome and assist walk-in students, parents, and visitors professionally.
- Attend incoming phone calls and respond to enquiries.
- Make outbound calls to prospective students from provided leads.
- Follow up regularly with enquiries and convert them into walk-ins.
- Schedule counselling appointments for the Academic Counsellor.
- Maintain enquiry records and update CRM/software accurately.
- Handle WhatsApp, email, and online enquiries promptly.
- Manage the reception area and maintain visitor records.
- Support branch administrative activities and documentation.
- Coordinate with the counselling and operations team for smooth daily functioning.
- Achieve daily calling and follow-up targets.
Eligibility
- Graduate in any discipline (preferred).
- Freshers with excellent communication skills are welcome to apply.
- Experience in telecalling, customer service, reception, or education counselling is an advantage.
Required Skills
- Excellent communication skills in Bengali, Hindi and English,
- Pleasant personality with a professional attitude.
- Good interpersonal and customer handling skills.
- Good knowledge of MS Office and computer applications.
- Ability to work in a target-oriented environment.
- Strong follow-up and convincing skills.
Salary & Benefits
- Attractive Salary + Performance Incentives.
- Professional Training.
- Career Growth Opportunities.
- Friendly and Professional Work Environment.
Working Hours
- Full-Time (6 Days a Week)
Pay: ₹9,186.38 - ₹12,484.58 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
