Operations
Manage the entire service workshop - bays, manpower, tools, spares
Ensure TAT - Turn Around Time is maintained for every vehicle
Monitor daily job cards, vehicle in/out, and service billing
Customer Handling
Handle customer complaints, escalations, and feedback
Ensure CSI - Customer Satisfaction Index scores are high
Team & Quality
Lead Service Advisors, Technicians, and Helpers
Ensure quality of service and rework is minimal
Business & Targets
Drive revenue targets - Labour, Spares, AMC, RSA, Accessories
Control warranty claims and ensure proper documentation
Manage inventory of fast-moving spares with store team
Achieve brand KPIs: Productivity, Man-hour utilization, Warranty audits
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
