Hiring Alert | Senior ServiceNow Consultant (Field Service Operations - FSO)
Location: Remote (India) / Client Location (Mumbai)
Timezone: IST
Experience: 7+ Years
Budget: Upto ₹85,000 / Month
Open Positions: 4
Work Arrangement:
1 Position: Mandatory to work from the client location in Mumbai
3 Positions: Fully Remote
Note: The vendor must provide a laptop as per the project's required configuration.
Job Summary
We are looking for an experienced **Senior ServiceNow Consultant** with strong expertise in **ServiceNow Field Service Operations (FSO)** to design, configure, and implement end-to-end FSO solutions. The ideal candidate will collaborate with business stakeholders, solution architects, and technical teams to optimize field service operations, streamline work order management, improve scheduling and dispatching, and enhance technician productivity.
Key Responsibilities
Functional Responsibilities
* Gather, analyze, and document business requirements related to Field Service Operations.
* Conduct requirement gathering workshops and stakeholder discovery sessions.
* Prepare Functional Requirement Documents (FRDs), Solution Design Documents (SDDs), and user stories.
* Configure and implement ServiceNow FSO modules, including:
* Work Orders
* Work Order Tasks
* Agent Mobile App
* Dispatcher Workspace
* Scheduling & Dispatch
* Assignment Rules
* Service Territories
* Technician Management
* Inventory & Asset Integration
* Support User Acceptance Testing (UAT) and business demonstrations.
* Conduct Show & Tell sessions and provide end-user training.
Technical Responsibilities
* Configure and customize ServiceNow FSO applications and workflows.
* Develop Flow Designer flows and Business Rules.
* Configure Work Order lifecycle management.
* Implement Scheduling Policies and Dynamic Scheduling.
* Develop reports and dashboards.
* Integrate ServiceNow FSO with:
* Asset Management
* CMDB
* ITSM
* Third-party applications using REST/SOAP APIs
* Support data migration, deployment, and production releases.
Required Skills
* Strong hands-on experience with the ServiceNow platform.
* Proven expertise in **ServiceNow Field Service Operations (FSO)**.
* Good knowledge of:
* ITSM
* CMDB
* Asset Management
* Mobile Agent
* Flow Designer
* IntegrationHub
* Experience working in Agile/Scrum environments.
* Strong understanding of service delivery and field workforce management processes.
Preferred Certifications
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Application Developer (CAD)
* ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM)
* ITIL Foundation Certification
Roles & Responsibilities Summary
* Requirement Gathering
* Solution Design
* ServiceNow FSO Configuration
* Scheduling & Dispatch Setup
* Mobile Agent Configuration
* Integration Support
* UAT Support
* Go-Live Support
* Hypercare Support
Interested candidates can share their updated resume at: [email protected]
Pay: From ₹85,000.00 per month
Work Location: In person
