Job Description – Import Customer Service Executive
Job Location - Mumbai
Role Objective:
- To manage end-to-end import customer coordination, documentation, and operational follow-ups, ensuring smooth cargo movement, timely customer updates, and compliance with shipping and customs procedures.
Key Responsibilities
- Act as the primary point of contact for import customers, ensuring timely and accurate communication regarding shipment status.
- Coordinate with internal departments, vendors, shipping lines, airlines, CFS, ports, and overseas agents to ensure seamless import operations.
- Provide regular shipment updates and resolve customer queries professionally and efficiently.
- Handle vendor coordination, documentation, and operational follow-ups related to import shipments.
- Manage import documentation
- Payment coordination to carriers
- Coordinate with shipping lines, documentation, and Delivery Order formalities.
- Monitor container movement across CFS / DPD / SEZ locations and coordinate with shipping lines, ports, and transporters.
- Track cargo movement timelines and ensure all activities are completed within agreed SLAs.
- Maintain accurate documentation and shipment records as per company and regulatory requirements.
- Prepare and maintain Daily Status Reports (DSR) and share updates to customer.
- Ensure compliance with import regulations, internal SOPs, and customer-specific requirements.
- Proactively identify delays or issues and coordinate with relevant stakeholders for quick resolution.
Skills & Competencies
- Strong communication and customer-handling skills
- Good knowledge of import operations and documentation
- Familiarity with shipping line, airline, and customs processes
- Ability to coordinate with multiple stakeholders and meet deadlines
- Attention to detail and strong follow-up skills
- Working knowledge of freight forwarding and logistics systems
