Essential Skills
Excellent communication skills.
Strong teamwork and interpersonal skills.
1-2 years of experience in voice and back-office work. Preferably in an insurance process.
Good typing skills.
Proficient in understanding and speaking good English language.
Client engagement.
Education & Experience
Graduate in any discipline (Preferred from accounting background, BCOM etc.)
Schooling (Preferably from an ICSE/CBSE)
Job Responsibilities
The primary task is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new tasks and perform well.
Must discuss every matter with its supervisor or team leader to get any issue sorted.
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
