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Hospital Telecaller – Job Description
Job Title: Hospital Telecaller
Department: Front Office / Patient Relations / Customer Care
Location: Medchal
Employment Type: Full-time
Job Summary
The Hospital Telecaller is responsible for handling inbound and outbound calls, assisting patients with appointments, providing information about hospital services, maintaining patient records, and ensuring a positive patient experience through professional communication.
Key Responsibilities
· Answer incoming calls and respond to patient inquiries professionally.
· Schedule, reschedule, and cancel doctor appointments.Make outbound calls for appointment confirmations and follow-ups.Provide accurate information about hospital services, doctors, departments, timings, and procedures.
· Register patient details and update records in the hospital management system.
· Coordinate with doctors, nurses, and other departments to address patient concerns.
· Handle patient complaints politely and escalate issues when necessary.
· Promote health check-up packages, vaccination drives, or other hospital services when required.
· Maintain confidentiality of patient information.
· Prepare daily call reports and maintain call logs.
Required Qualifications
· Bachelor's degree or Intermediate (12th pass), depending on hospital requirements.
· Prior experience in telecalling, customer service, or healthcare is preferred.
· Freshers with good communication skills may also apply.
Required Skills
· Excellent verbal communication skills.
· Fluency in English and local language(s).
· Good listening and interpersonal skills.
· Basic computer knowledge (MS Office, email, hospital software).
Working Hours
· 8–9 hours per day.
· Rotational shifts may be required, including weekends and holidays.
Pay: ₹14,000.00 - ₹15,000.00 per month
Work Location: In person
