Job Summary
This hybrid role focuses on managing end to end accounts receivable activities for an international client in the medical devices domain while ensuring high levels of customer satisfaction and strong cash flow performance. The role involves ownership of order to cash credit evaluation invoice accuracy collection follow up and dispute resolution within day shift timings and without travel requirements.
Responsibilities
Manage daily accounts receivable activities by validating invoices applying payments and monitoring outstanding balances to maintain accurate and timely financial records
Drive end to end collections follow up by contacting customers through professional channels and documenting outcomes to reduce overdue receivables and improve cash flow
Perform detailed credit assessment of new and existing customers using internal policies and financial data to support appropriate credit limit decisions and mitigate credit risk
Monitor customer credit exposure by reviewing aging reports and credit utilization to proactively identify potential default risks and recommend corrective actions
Handle customer service requests related to billing queries payment status and account statements to ensure prompt resolution and a positive customer experience
Coordinate closely with sales customer service and supply chain teams to resolve order delivery and pricing issues that impact invoicing and timely collections
Investigate and resolve account discrepancies by analyzing payment patterns short payments and chargebacks to ensure accurate and transparent customer ledgers
Prepare and publish periodic reports on collections status dispute trends and key performance indicators to provide visibility on receivable health to management and stakeholders
Execute standardized order to cash processes by adhering to internal controls approval matrices and compliance guidelines to maintain audit readiness and process integrity
Identify opportunities to improve accounts receivable and collections workflows by suggesting automation standardization or policy enhancements that support operational excellence
Support implementation of new tools or process changes in the accounts receivable function by participating in testing documentation and user training to ensure smooth adoption
Ensure all customer communication is courteous clear and solution oriented while maintaining a balance between firm collection practices and long term relationship management
Align daily activities with the company purpose of enabling reliable healthcare delivery by ensuring timely cash realization that supports continuous investment in medical innovation
Qualifications
possess a bachelor degree in finance accounting commerce or an equivalent field with a strong foundation in basic accounting and financial statements
bring two to six years of hands on experience in accounts receivable operations including billing cash application and reconciliation within a shared services or corporate environment
demonstrate practical exposure to order to cash processes with specific focus on credit evaluation credit limit review and credit risk monitoring for domestic or international customers
show proven track record in collections management through experience in customer outreach negotiation on payment terms and structured follow up on overdue accounts
exhibit experience in customer service management by handling inquiries complaints and escalations in a professional manner with emphasis on issue ownership and timely closure
apply knowledge of collections tools enterprise resource planning systems and reporting applications to manage work volumes effectively and produce accurate reports
display familiarity with medical devices or healthcare domain processes as a nice to have skill including awareness of industry specific billing cycles compliance needs and customer expectations
