Job Title: Team Leader – IT/BPO (International Process)
Location: Sector V, Kolkata (On-site)
Process: US/Canada International Process
Shift: Night Shift (8:30 PM – 5:30 AM)
Working Days: 5 Days a Week (Saturday & Sunday Fixed Off)
Job Summary
We are looking for a dynamic and performance-driven Team Leader to lead and manage an international outbound sales team. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven track record of achieving business targets while ensuring high team performance and customer satisfaction.
Roles & Responsibilities
- Lead, mentor, and manage a team of international sales executives to achieve business objectives.
- Drive team performance by consistently meeting and exceeding sales and revenue targets.
- Monitor daily KPIs, productivity, attendance, quality, and overall team performance.
- Conduct regular coaching sessions, performance reviews, and feedback meetings.
- Guide team members throughout the sales cycle, including lead generation, follow-ups, objection handling, and deal closure.
- Develop and implement strategies to improve sales conversion rates and revenue generation.
- Ensure adherence to company policies, quality standards, and process compliance.
- Collaborate with Operations, HR, and Management to improve team productivity and operational efficiency.
- Prepare and present MIS reports, team performance reports, and action plans.
- Foster a positive work environment by motivating, mentoring, and developing team members for career growth.
- Handle escalations, resolve customer issues, and ensure high levels of client satisfaction.
Key Skills Required
- Strong Team Leadership and People Management
- International Sales & Outbound Process Expertise
- Excellent Communication and Presentation Skills
- Sales Coaching & Performance Management
- KPI & Productivity Management
- Client Relationship Management
- Negotiation and Closing Skills
- Problem-Solving and Decision-Making
- Analytical and Reporting Skills (MIS)
- Target-Oriented and Result-Driven Approach
- Time Management and Multitasking
- Proficiency in MS Excel, Word, and CRM Tools
Candidate RequirementsExperience
- 2–5 years of experience in the International IT/BPO industry.
- Minimum 1 year of experience as a Team Leader, Assistant Team Leader (ATL), Business Development Manager (BDM), or Business Analyst in an international sales process.
- Prior exposure to US/Canada outbound sales processes is mandatory.
Education
- Graduate in any discipline (Bachelor's degree preferred).
Required Competencies
- Excellent verbal and written English communication.
- Strong leadership, coaching, and mentoring capabilities.
- Proven ability to achieve team sales targets and business goals.
- Strong client handling and relationship management skills.
- Ability to analyze performance metrics and implement improvement plans.
- Self-motivated with a target-driven mindset.
- Ability to work in a fast-paced night-shift environment.
Preferred Qualifications
- Experience in International Voice Sales.
- Hands-on experience with CRM platforms and sales reporting tools.
- Strong understanding of outbound sales processes and customer lifecycle management.
- Immediate joiners will be preferred.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
